Medical Clinics

BI technology can be brought to medical clinics to reflect the entire operational activity. A good manager always needs to analyze the productivity of doctors and the appointment system, to plan strategies according to the medical specialization, to monitor incomes as per the advertising channels and the types of receipts, to closely observe the performance indicators.

Clinical software. A single solution for digitizing the flow from medical clinics

Intuitive appointment window, with access to real-time calendar from the mobile phone and personalized SMS
Medical history and medical forms, supplier relationship management
Online consultations through the ZOOM platform, biometric signing and document archiving

Increased control of service validation status through warnings and queue loading
Management reports that provide a clear perspective of the activity
Train a professional team, always smiling and able to solve any issue

"Patients expect from a clinic, beside quality medical services, an easy access to appointments and an effective communication. The software allows systematized appointments, and the online appointment module facilitates the direct making of appointments on site. Since we implemented the software, we have been able to optimize the patients' access to doctors and investigations. The SMS module for reminding appointments has determined a much more efficient communication of the clinic with the patients."

Dr. Doina Dumitru-Didita
Co-Founder Somnolog Clinic

In a modern clinic, the patient makes an appointment online

The patient can easily call, write an email or make an appointment online

Our appointment module directly from the clinic's website (plugin compatible with any site structure, adaptable to any theme) will allow patients to select all the details and receive all the necessary information for the visit at the clinic, and appointments will be automatically synchronized in the reception and the medical staff calendars.

The recommendations before the investigation and any necessary documents will be automatically (electronically) sent to the e-mail address provided by the patient immediately after the completion of the online appointment procedure. Easy and automated.

Can it be even easier?

With a clinical software, online payments by card for appointments are made on site. When making the appointment on the clinic's website, we can also integrate the online payment system for the consultation in advance, with the card directly on site, in order to obtain the final confirmation and to reserve the slot of time allocated to the consultation.

Doctors and managers can monitor appointments in the BizCalendar Application, available on both iOS and Android platforms

"BizMedica has so far proven to be the complete solution in carrying out the medical activity in our clinic: infrastructure, real-time update of information, ease of monitoring patients. As a medical manager, I use BizCalendar because I have the complete image of the activity in the clinic and of the activity carried out by other doctors, their appointments, and also their breaks."

Dr. Veronica Surlea
Owner Sante Vera-Med

"We organize our appointments much more easily since we have BizMedica. We have an updated electronic database and patients are constantly notified by SMS. We send them a confirmation for the date and time of the appointment and also useful information and new promotions. The most important thing for us is that we know each therapist’s schedule at all times. "

Dr. Kayali Khaled
Owner Kinetic Alfabio

The patient intends to go to the clinic.
But what if he has a problem and cannot come anymore?

The clinical software can be set to automatically send the appointment confirmation request via SMS.

The appointment is automatically confirmed if the patient answers YES to the SMS.

Patients are easily identified and directed.

Phone appointments can be easily entered into the clinical software and will be automatically synchronized with the clinic calendar.

Once arrived at the reception desk, the patient will be welcomed by a very well-organized staff.

BizMedica's calendar structure is ergonomic and mapped by distinct colors, symbols, icons to be easily understood and adopted by the staff at the reception desk.

What happens if the patient calls and the reception desk is busy?

Nobody likes to wait or to insist. The modern client expects someone who handles the visit in a professional manner, once he/she has contacted the clinic.

In over 60% of the cases, missed calls to clinics or to other service providers are not addressed. This commercial behavior generates frustration and a negative image in the consumer’s/patient’s perception.

The Call Center Clinic service interconnects BizMedica system with a digital telephone exchange (VOIP) that gives you total control over calls and attempts to call your clinic: premium perception in the mind of the clients and no possible missed patient.

6 additional monthly consultations on average activated with the Call Center system out of the missed calls (in 60% of the cases, clinics do not have a system that reactivates missed calls)
Perception of premium reception (employees talk on headphones)
Supervision of the reception desk about notifications in the application with missed calls that have not been redialed
Recording calls for clarifications and settlement of unpleasant situations (the loyalty of difficult patients can be built)
Optimization of SLAs for call taking, time on call with the patient, waiting time, time to return to missed calls
Personalized messages (the name of the calling patient appears in the application), welcome messages/welcome message outside working hours/info message/waiting message

Welcome to the digital age!
Less bureaucracy and no paperwork at the reception desk with a clinical software.

Once arriving at the reception desk, the patient expects to receive quality medical services and as little bureaucracy as possible.

The patient's premium experience begins with scanning identity documents with an OCR device for quick and error-free addition of patient data to the clinic’s database.

The consultation agreement, GDPR or any other specific form are quickly and electronically signed with the BIOMETRIC SIGNATURE and automatically archived in the clinic’s database, eliminating paper support.

Perfect synchronization of clinic resources: the doctor, the office and the equipment are ready for the patient's visit

The consultation is generated by the clinical software and already filled with all the information gathered about the patient from the appointment and from the interaction with the reception desk.

The clinical software BizMedica also keeps track of equipment programming and investigation systems. The availability of medical equipment is automatically synchronized with the scheduling times, the doctor’s calendar and the physical location in the case of clinics with multiple branches.

Once configured, the system eliminates any possible appointment error or overlap over the same equipment.

"As a doctor, what I like most about BizMedica is that I follow the patient's file very easily: it is displayed exactly as I want, with all the consultation history. I like that I see the whole list of investigations in one window."

Dr. Veronica Surlea
Owner Sante Vera-Med

Digital efficiency in the medical flow

The BizMedica solution offers the possibility for the medical staff to streamline the entire consultation flow:

Guided review of the entire procedure

from anamnesis to the issuance of medical documents

Customized medical forms

Simplified working system

by ticks and predefined field selections

100% compatibility

with SIUI, SIPE, RENV, DES, CEAS and an automatic reporting system

Integration with the ZOOM platform

For online medical consulting services, online medical advice, second opinion diagnostic interpretation

A successful experience, a new recommendation

Any subsequent useful or required document can be electronically stored in the patient’s digital file by the reception after the consultation.
All medical forms are automatically generated after the consultation and can be sent by e-mail or printed for the patient.
The visit is completed at the reception desk: the BizMedica system is connected to the cash register and the provided service is printed directly on the receipt or invoice.
If the patient is insured by National Health Security Authority (CNAS) or in a private system, the services are automatically allotted to the insurer’s settlement.

The investment in digitization is an investment in the premium perception of the patient

"I used to keep patients' documents in huge files that took up a lot of space and were difficult to manage. BizMedica offered not only the possibility to scan documents and attach them to each patient's electronic file, without additional costs, but also a comprehensive management of the activity with an updated appointment module, absolutely necessary for a medical clinic."

Dr. Iosif Niculescu
Owner Mediplus Company

"Of all BizMedica modules, I like Power Biz the most. It has plenty of potential for a manager and I have not yet discovered all its features. Power Biz dashboards show you all the numbers together on one screen. We are planning the second location, and this means that the volume of services will increase, the staff will double, so we will definitely need a solution that allows me to have an overview of the entire business."

Codrut Tonoiu
Co-Founder & General Manager Centrul Medical Bellanima

Analyze the productivity of each doctor in the clinic
Analyze the efficiency of the clinic’s appointment system
Plan strategies according to the medical specialty
Have advanced general visibility over the entire clinic’s KPIs
Visualize income according to the promotion channels and the types of receipts

Contact: www.setrio.ro | 0740 255 255 | marketing@setrio.ro

Focus on details

The investment in digitization is an investment in the premium perception of the patient

Ask for a presentation

MONTHLY SUBSCRIPTION PACKAGES FOR CLINICS

BizMedica is a SAAS management service, with maintenance and monthly legislative updates, according to the provisions of MoH and CNAS

Free implementation with the Efficiency Program for the Standard Package

STANDARD

CLINIC SERVER - 1 LOCATION

99 RON / DOCTOR / MONTH

Advanced SMS module
Test sampling module
Promotions and service packages
Satisfaction questionnaires
Third Part Relations Module
Tele-medicine and online payments
Special Notices Module
Appointments from the clinic's website
BI managerial analysis

FREE implementation with the Efficiency Program

ADVANCED

CLINIC SERVER - 1 LOCATION

149 RON / DOCTOR / MONTH

CNAS reporting
Customized forms
BizMedica Manager
Email
SMS Ready
Advanced SMS module
Test sampling module
Promotions and service packages
Satisfaction questionnaires
Third Part Relations Module
Tele-medicine and online payments

Implementation of extra features starting from 1.650 ron

PREMIUM

CLINIC SERVER - 1 LOCATION

179 RON / DOCTOR / MONTH

CNAS reporting
Customized forms
BizMedica Manager
Email
SMS Ready
Advanced SMS module
Test sampling module
Promotions and service packages
Satisfaction questionnaires
Third Part Relations Module
Tele-medicine and online payments
Special Notices Module
Appointments from the clinic's website
BI managerial analysis

Implementation of extra features starting from 3.300 ron

Prices do not include VAT.
Subscriptions are valid for medical staff users.
Reception Station Subscription: 200 lei.

Clinical software. A single solution for digitizing the flow from medical clinics

In a modern clinic, the patient makes an appointment online